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Technical Support & Maintenance

Improvements, updates and day-to-day support to keep your website online and working as well as it should. Our Support & Maintenance service take away the headache of managing your website and leave you to do what you do best.

Website Support & Maintenance Packages

The super simple way to ensure you have technical support on-hand when you need it for a single monthly price. Choose the plan that works for you or create your own bespoke package. Pay monthly and unsubscribe at any time.

  • Quick and easy
  • No minimum contract
  • Cost effective

Essentials

The absolute essentials for every WordPress website.
£ 39
99
per month
  • Monthly core WordPress updates
  • Monthly plugin updates1
  • Email support (48 hour response time6)
  • 24/7 uptime monitoring
  • 30 minutes of technical support and bug/error fixing time2
  • 2-3 business days turn around time
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Additional hours charged at £35 per hour.

Standard

Everything in Essentials+ but more often and with added protection.
£ 69
99
per month
  • Weekly cloud-based file and database backups
  • Spam and revisions cleanup
  • Broken link checking
  • 60 minutes of ad-hoc and support time4
  • Email support (24 hour response time6)
  • Monthly database optimisation
  • Weekly security scan and audit
  • 1-2 business days turn around time
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Additional hours charged at £35 per hour.
Popular

Essentials+

The essentials plus some extra time for content changes and technical help.
£ 59
99
per month
  • Weekly core updates
  • Weekly plugin updates1
  • Email support (48 hour response time6)
  • 24/7 monitoring
  • 60 minutes of technical support, bug/error fixing and ad-hoc time3
  • 1-2 business days turn around time
Sign-up Online
Additional hours charged at £35 per hour.

Pro

Everything in our standard package plus unlimited5 support and extra ad-hoc time.
£ 149
99
per month
  • Unlimited support tasks for up to 30 minutes per task5
  • 90 minutes of ad-hoc time4
  • 24 hour response time6
  • 1-2 business days turn around time
  • Weekly cloud-based file and database backups
  • Spam and revisions cleanup
  • Broken link checking
  • Phone and email support (24 hour response time6)
  • Monthly database optimisation
  • Weekly security scan and audit
Sign-up Online
Additional hours charged at £35 per hour.
Go Unlimited

Bespoke

Build your own support plan.
From 25 per month
  • Support plan completely bespoke to you
  • Choose how often you'd like backups down to daily
  • Set support and ad-hoc hours that work for you at discounted rates
  • Choose the type of support you need
  • Get faster turn-around and response times
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The (not so) Small Print

We’ve got no interest in hiding sneaky ifs and buts. We’re just here to keep you online and looking great. That’s why we like to keep our terms as simple and transparent as possible.

First, any unused support hours do not rollover each month.

1. If you have any premium/licensed plugins without an existing licence that require updates, they are charged separately.

2. Bug/error fixing includes missing images, broken links, broken templates, broken contact forms or key navigation elements. Basically.. things that are broken. We can’t make content updates etc.

3. Ad-hoc time can be used to add new content, make changes to existing content (must be supplied by you), make changes to your navigation and minor visual tweaks.

4. Ad-hoc time can be used to add new content, make changes to existing content (must be supplied by you), make changes to your website’s menu(s), minor visual tweaks and create new templates. We can also install any new plugins you require. If a plugin has to be bought, you’ll be charged separately for this.

5. Unlimited tasks up to 30 minutes each. If a task will take longer than 30 minutes to complete, additional time is charged at the discounted hourly rate of £25. We’ll always let you know beforehand and never carry out additional work without your approval first.

6. Response times are within business days only. If you need out-of-hours support (if you sell online, for instance), you might want to look at a bespoke package.

See our Terms & Conditions for full details.